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Frequently Asked Questions About Our Services in Edmonton

At Karl Hager Limb & Brace, we offer many handcrafted and OTS orthopedic devices for adults and children. From knee and leg bracing to orthotics and compression socks, custom footwear, neck and back braces, and more.  Our certified team of clinicians will work towards giving you the freedom to move with confidence. View our FAQs below for some commonly asked questions about our services in Edmonton. You can also call us at 1-800-387-5053 to place an enquiry or book a complimentary assessment today.

What to Expect

On some cases you may receive what you require in one appointment as we do stock some items. Generally speaking you will have at least two appointments; one for the assessment and casting, the second will be the fitting of the device we have manufactured for you. Some patients may require some follow up appointments to check the function of the device and potentially adjust it.

First Visit

Initially, when you check in for your appointment we will likely have some forms for you to fill out. We ask that you arrive five - ten minutes early for your appointment to provide time to complete these forms. Your assessment will take about 30 minutes to 1 hour, in which the clinician will discuss your history, the nature of the condition being treated and any other relevant information. Along with gait analysis and physical evaluation of the affected region of the body involved, they will recommend the best treatment plan. From there, they would proceed with casting and gather any information required to manufacture the device.

Following Visits

Subsequent visits can range from approximately 15-60 minutes in length. Your clinician will recommend follow up appointments if required but in most cases we ask for patients to contact us if they have any concerns.

What to Bring With You

A physician’s referral is not required to schedule an appointment but is often required for paying agents. Should you have a prescription, please provide it to us prior to your appointment via fax, email, or in person.

  • Alberta Health Care number, WCB, AISH, and relevant details.

  • Physician’s referral is not required to schedule an appointment but is often required for paying agents. Should you have a prescription, please bring it in with you.

  • X-ray reports and/or MRI reports for knee brace assessments.

  • It is recommended to contact any private insurance companies in regards to their requirements to support reimbursement (i.e. Gait analysis reports, biomechanical reports, etc.).

  • Loose fitting or accessible clothing to access a specific body site.

  • Shorts will be required for any knee and leg castings.

  • We do have gowns and shorts that you can use for the appointment if required.

  • Footwear commonly worn to support foot orthotic gait assessments.

Cancellation and No-Show Policy

Our goal is to provide quality medical care in a timely manner with our clinical resources. In order to do so, we have had to implement an appointment/cancellation policy. The policy enables us to better utilize available appointments for our patients in need of orthotic care. We require that you schedule appointments for all clinical needs. If you are not certain if an appointment is required, please contact the office, and our office staff will direct you on how to best handle your request. We may not be able to handle patient’s needs that arrive at our clinic without an appointment.

Cancellation of an Appointment

In order to be respectful of the medical needs of our patients please be courteous and call our office promptly if you are unable to attend an appointment. This time could be reallocated to someone who is in need of treatment. If it is necessary to cancel your scheduled appointment we require that you call by 10 a.m. one (1) working day in advance. Appointments can be in high demand, and your early cancellation will give another person the possibility to have access to your clinician.

How to Cancel Your Appointment

To cancel appointments please call 780-452-5771 ext. 0 or 1-800-387-5053 ext. 0. If you do not reach the receptionist you may leave a detailed message on the voice mail.

Late Cancellations

Late cancellations will be considered as a “no show”.

No Show Policy

A “no show” is someone who misses an appointment without canceling it by 10 a.m. one (1) working day in advance. No-shows inconvenience those individuals who need access to medical care in a timely manner and delay your treatment.

 

A failure to be present at the time of a scheduled appointment will be recorded in the patients’ chart as a “no show”. An administrative fee of $23.00 for the first “no show” and $46.00 for subsequent “no shows” will be billed to your patient file or sent to the patient’s home. The patient will be sent a letter alerting them to the fact that they have failed to show up for an appointment and did not cancel the appointment by 10 a.m. one (1) working day in advance. A copy of the letter will be placed in the patient file. Three “no shows” will result in the temporary suspension of services. In order to reinstate services the patient will be required to discuss matters with management to evaluate the situation.

 

Note: Please note that if there is a valid extenuating circumstance, please let our staff know and the cancellation fee may not take effect.

Funding Details

We offer various options to help you source the necessary funds for your treatment. These include:

Worker’s Compensation Board

Worker’s Compensation Board

If you were hurt at work, you may be eligible for this funding option.

Alberta Aids to Daily Living (AADL)

Alberta Aids to Daily Living (AADL)

Albertans with long-term disabilities can use this fund to pay for their basic medical equipment and supplies.

Assured Income for the Severely Handicapped (AISH)

Assured Income for the Severely Handicapped (AISH)

This fund provides financial and health benefits to Albertans with permanent disabilities that hinder them in earning a living.

Non-insured health benefits for First Nations and Inuit

Non-insured health benefits for First Nations and Inuit

Information about NIHB program and how to access it.

Department of Veteran Affairs

Department of Veteran Affairs

Services and benefits for the well-being of current or former CAF/RCMP members and their family.

Canadian Forces

Canadian Forces

Medical services available to Canadian Armed Forces under Spectrum of Care.

Royal Canadian Mounted Police

Royal Canadian Mounted Police

Tools and resources available for RCMP members and family.

VIDEO LIBRARY

Do you own a custom Double X or Flex X knee brace from Karl Hager Limb & Brace?  Watch this knee bracing fitting guide to learn how to properly put on your knee brace.

Do you own a custom Victory, Accelerator, or Bladerunner knee brace from Karl Hager Limb & Brace? Watch this knee bracing fitting guide to learn how to properly put on your knee brace.

Do you own a custom Neutralizer OA knee brace from Karl Hager Limb & Brace? Watch this knee bracing fitting guide to learn how to properly put on your knee brace.

In some cases, you may receive what you require in one appointment as we do stock some items. Generally speaking, you will have at least two appointments; one for the assessment and casting, the second will be the fitting of the device we have manufactured for you. Some patients may require some follow-up appointments to check the function of the device and potentially adjust it.

Have More Questions?

We’ll be more than happy to answer all your questions.

Get in Touch

Karl Hager Limb & Brace

10733-124 Street NW,

EdmontonAlberta T5M 0H2

 

 780-452-5771

780-452-2752

Toll free:

1-800-387-5053


Appointments/General Questions:
 reception@khager.com

 

Account Information:

accounts@khager.com


Customer Service:

nhayday@khager.com

Opening Hours

Monday - Friday 07:00 AM - 04:30 PM

Saturday - Sunday Closed

Methods of Payment

Please Send Us an Email

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